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Nuuptech Product

KernIA Service Desk

IT support that learns from every resolved ticket.

A service desk platform for public and private organizations: requests with agreed service levels, a knowledge base, an asset inventory, and an AI copilot that answers by citing previous cases, articles, and real assets.

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How it works

KernIA diagram: a new ticket goes through AI triage, reaches the technician with cited suggestions from the wiki, the CMDB, and previous tickets; the resolution is indexed as knowledge that feeds the next ticket. feeds the next request Supportrequest Automatic AIclassification Technician getscited suggestions Resolution Knowledgeupdated Knowledge base andprevious cases

Circular platform flow: a new ticket goes through AI triage, reaches the technician with cited suggestions from the wiki, the CMDB, and previous tickets; once resolved, it is indexed as knowledge that feeds the next ticket.

Live demo

Try it: semantic ticket triage

Describe a ticket the way you would write it to your help desk and watch the AI route it live, confidence levels included.

nuup://triage — live semantic triage

or try an example

TICKET CLASSIFIER gemini-embedding ACCESS EMAIL HARDWARE NETWORK ERP REQUESTS CRITICAL HUMAN
  • Access & passwords P2 —
  • Email & collaboration P2 —
  • Hardware & devices P3 —
  • Network & connectivity P2 —
  • Internal systems / ERP P2 —
  • Requests & onboarding P3 —
  • Critical incident / outage P1 —

IDLE :: type a ticket to watch it get classified live

queries: 30/30

Classification by semantic similarity (Gemini embeddings) against 7 typical service-desk queues — the production version adds context, history, and business rules. Queues and examples are 100% synthetic sample data.

What it does

AI-powered triage

Suggested category and priority; a human confirms.

Cited suggestions

Similar resolved cases, articles, and assets — always cited to a ticket ID or URL.

Duplicate detection

Repeated tickets identified before effort is duplicated.

A self-feeding wiki

Articles generated from resolved tickets, plus knowledge-gap detection.

Asset inventory with dependencies

Natural-language impact analysis: "if this server goes down, what is affected?"

Universal ⌘K assistant

Search and actions from any screen, multi-tenant with RBAC.

Differentiating capabilities

  • The AI never makes things up

    Every answer cited to a verifiable ticket ID, URL, or asset.

  • Sovereign RAG

    Embeddings and semantic index in your PostgreSQL.

  • Comprehensive auditing

    Complete logs and versioned prompts.

  • White-label

    The platform speaks with your organization's identity.

Tech stack

  • Next.js
  • Gemini + embeddings
  • PostgreSQL
  • Cloud Storage

Delivery model

SaaS managed by Nuuptech, or installed on the customer's infrastructure.

Related solution

Generative AI & agents

Gemini, Vertex AI and RAG solutions that answer with verifiable sources.

Learn more

Book a demo

Tell us your challenge and we'll propose a concrete path — no strings attached.

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